Refund policy

At Ramoura, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we’re here to help.

Returns:

• You may request a return within 7 days of receiving your order.

• Only unopened, unused, and sealed products are eligible for return.

• Items must be returned in original packaging.

Non-Returnable Items:

• Opened perfumes

• Personalized or gift-boxed items

• Sale/discounted products

Refunds:

• Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

Return Shipping:

• Return shipping costs are the buyer’s responsibility unless the product was defective or wrong.

To Request a Return:
Email us at ramoura.luxury@gmail.com with your order number and reason for return.